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Return and Refund Policy

Ortu Stella Return and Refund Policy

Effective Date: January 1, 2024

Thank you for shopping at Ortu Stella! We appreciate your business.

This Return and Refund Policy outlines the conditions under which you may return an item purchased from our website (Ortustella.com).

Products Eligible for Return

We will only accept returns for products that are incorrect or damaged upon arrival. We are happy to offer a full refund or exchange for these items.

Products Not Eligible for Return

We do not accept returns for:

  • Products that are not incorrect or damaged.
  • Products that have been opened, used, or tampered with.
  • Products that are missing any original packaging or documentation.
  • Products that are returned after the return window has closed (see below).

Return Window

You must request a return within (1) day of receiving your order.

How to Request a Return

To request a return, please contact us at info@ortustella.com. You will need to provide your order number and the reason for your return. We will then provide you with instructions on how to return the product.

Return Shipping

You are responsible for the cost of shipping the returned product to us. We recommend using a trackable shipping service.

Refunds

Once we receive your returned product and verify that it meets the conditions for return, we will issue a full refund to your original payment method within (7) days.

Exchanges

If you would like to exchange a product for the correct item, please contact us at info@ortustella.com. We will do our best to accommodate your request.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at info@ortustella.com.

Please note: This is a sample Return and Refund Policy and may need to be modified to comply with specific laws and regulations that apply to your business. You may want to consult with an attorney to ensure that your Return and Refund Policy is compliant.

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